Laurel Residential

Privacy Policy

Introduction

This Privacy Policy describes how we collect, use, store, and protect your personal information. It applies to all users of our website and SMS services. Please review this policy to understand how your data is handled and your rights regarding the information we collect.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any updates.

What Type of Information Do We Collect?

We collect the following types of information:

  • Personal Information: This may include your name, email address, phone number, and any other information you provide directly to us via forms or communications.
  • SMS Communication Consent: When you opt-in to receive SMS communications, we collect and store your mobile phone number for that purpose only.

How Do We Use the Information That We Collect?

We use the information we collect to:

  • Provide updates, promotional messages, and customer support via SMS.
  • Communicate with you about your service updates.
  • Process your requests and provide customer service support.
  • Phone numbers collected for SMS will not be shared under any circumstances.

We will never use your information for purposes beyond those described without your explicit consent.

With Whom Do We Share Information That We Collect?

We will not sell, rent, or share your personal information, including your phone number, with third parties or affiliates for marketing purposes under any circumstances.

  • SMS Opt-In Consent: The phone numbers we collect as part of the SMS opt-in process are strictly for the purpose of sending you updates or relevant communications. These numbers will not be shared with any third parties or affiliates.

Cookies and Similar Technology

We may use cookies and similar tracking technologies to enhance your experience on our website. These tools help us analyze trends, track users’ movements, and gather demographic information. You can disable cookies through your browser settings, but this may limit some features of our website.

How We Manage Your Cookies

You can manage and control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking cookies may affect the functionality of certain features on our website.

Who Can You Contact for More Information?

If you have any questions or concerns regarding this Privacy Policy or our SMS program, please contact us at:

SMS Terms and Conditions

1. Consent for SMS Communication: By opting into our SMS program, you consent to receive SMS messages related to your interactions with Laurel Residential. Phone numbers collected for SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

2. Types of SMS Communications:

The types of SMS communications you may receive include, but are not limited to:

  • Tenant Updates: Notifications about upcoming maintenance, scheduled repairs, or emergency services affecting your unit.
  • Rent Payment Reminders: Reminders of upcoming rent due dates, payment confirmations, and account balances.
  • Community Announcements: Updates about community events, building policies, or other property-wide notifications.
  • Emergency Alerts: Urgent notices related to property or community emergencies, such as water outages, weather events, or other critical updates.

3. Standard Messaging Disclosures:

  • Message and Data Rates: Standard message and data rates may apply to messages sent to and from your mobile device.
  • Opt-out Instructions: You can opt out of receiving SMS messages at any time by texting ‘STOP.’ After opting out, you will receive a confirmation message, and no further messages will be sent unless you opt in again.
  • Help Instructions: For assistance, text ‘HELP’ or visit our website at https://laurelresidential.com/. You can also contact our customer support team at .

Conclusion

Your privacy and trust are important to us. We are committed to using your personal information only as outlined in this Privacy Policy. If you have any questions, feel free to contact us, and we will be happy to assist you.